Alison Austin-Hennessy said she was told her embryos had been misplaced at the Chaucer Hospital. She said she felt sick when she was told about the loss four weeks ago.
The private clinic in Canterbury said it had "robust processes" in place for handling and storing embryos but said it was investigating.
Ms Austin-Hennessy, of Ramsgate, had hoped to have a second child after spending thousands of pounds on fertility treatment.
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